ORDERS

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How do I place an order?

1. Add item(s) to your shopping cart. Find the item you wish to buy and add it to your shopping cart. Want to keep browsing? No problem, the item will remain in your cart.

2. If you want to order right away, click 'Buy Now' or 'Checkout'.

3. Log in to your account if necessary. If you do not have an account yet, you can create one during the checkout process.

4. Review order: To check your order, click 'View Cart'.

5. Arrange the shipping for your order. Indicate where we should deliver your order. You can enter a delivery address or opt to pick it up in Serskamp.

6. Payment and completion: Choose how you wish to pay. You can pay with Bancontact or PayPal. Click 'Secure Payment' to complete your order. You will pay immediately within the secure environment of your bank.

 

How do I change my order?

Once your order has been placed, you cannot modify it yourself. However, you can contact us by email at info@toostdrinks.com to request a change to your order.

 

How long does it take for my order to be processed?

Processing takes a maximum of 3 business days.

 

I have a remark regarding my order.

During the checkout process, you have the option to leave a comment with your delivery method. Click 'Add note'.

 

Are there shipping costs?

Yes, shipping costs start from €8.50 incl. VAT, depending on the total weight of your order.

• Private customers: Shipping is free for purchases above €99 incl. VAT.

• Hospitality (Horeca) & Retail customers:

  • Flanders: Free delivery for purchase amounts from €250 excl. VAT. For orders below this amount, the delivery fee is €30 excl. VAT.

  • Brussels & Wallonia: Free delivery for purchase amounts from €350 excl. VAT. For orders below this amount, the delivery fee is €50 excl. VAT.

 

 

PAYMENT

How long does it take for my payment to be processed?

Payment processing can take up to a maximum of 2 business days.

 

Can I still cancel my order if I have already paid?

Yes, absolutely. Please contact us by email at info@toostdrinks.com so we can arrange the refund.

 

What payment methods are available?

You can pay using Bancontact or PayPal.

 

 

SHIPPING

Once your order is processed and approved, you will receive a confirmation email. Shipments are carried out by Bpost/Post NL or delivered by our own drivers.

 

I am not at home on the agreed date.

No problem at all! You can always let us know if the date doesn't suit you, and we will schedule another delivery date, or you can provide us with a different delivery address for that same day.

If you are not present when Bpost delivers, you will be notified to collect your package at one of their pickup points.

 

What is the delivery time?

Toost adheres to a delivery period of no later than 7 business days, unless a longer delivery timeframe has been agreed upon.

If delivery is delayed, or if an order cannot be fulfilled (or can only be partially fulfilled), you will be notified no later than 7 business days after placing your order.

 

Who delivers the order?

Most orders are delivered by our own drivers or by Bpost/PostNL.

Orders for hospitality and retail customers are always delivered by our own drivers.

 

 

RETURNS

Would you like to return your order?

Please contact us within 14 days of receiving your goods to arrange the return of your order by filling out this form.